White Shark Media is a highly successful PPC agency. Their secret lies with how they handle complaints to make sure that their customers walk away satisfied.
One reviewer on Yelp said that Andrew from White Shark Media and his team were very helpful and helped their company bring in a positive ROI in an industry that was very competitive. Another reviewer said that Andrew and Anna were both very easy to work with and that they always started their campaigns when they said they will. He mentioned that they were very punctual with returning calls.
One common complaint that White Shark Media received was that their clients were having trouble keeping up with the reporting. Many said that they could not figure out how things worked and what the reports meant. White Shark Media realized that many businesses did not know how to interpret the reports. They started making sure that new businesses would always be informed at the beginning of the campaign of the strategies and goals of the campaign and how they would be able to read reports in order to track the campaign’s performance and how well it is doing regarding whether or not it is reaching its goals.
White Shark Media has received many compliments over the years, but some complaints as well. Every business gets complaints, but what makes a business great is if they decide to take the complaints into account and attempt to put new procedures in place that would fix the problems. White Shark Media does that. In the end, their service has been improved tremendously, and clients can see that clearly. In other words, when they see a complaint, they immediately work on ways to make sure it does not happen again.
Learn more about White Shark Media: http://geeksnews.co.uk/white-shark-media-presents-a-review-in-ppc-best-practices/